Support · SECTOR BLACK
How can we help?
Every request opens a tracked ticket with our team. Include your order reference where relevant so we can look it up immediately.
Before you write
- How long does support take to respond?
- Most requests are answered within one business day. Order and payment issues are prioritized.
- How do I check an order without an account?
- Use the guest order link emailed to you at checkout. If you lost it, send your order reference here and we'll resend it.
- My Bitcoin payment hasn't confirmed yet.
- Your order page shows the live payment state. Confirmation can take longer when the network is busy — if it's been several hours, send us the transaction reference.
- Where is my tracking number?
- Tracking is added to your order and emailed the moment your parcel is dispatched. Nothing ships before payment confirms.
Never share passwords, wallet seed phrases, or private keys with anyone — including us. We will never ask for them.